Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Gist
What both publish
| Fact | Chatwoot | Gist |
|---|---|---|
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | Yes |
| Included agent seats | 2 | 2 |
| Listed integrations | 15 | 50 |
| Live agent chat | Yes | Yes |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Gist describes itself as a CRM platform for customer conversations across support, marketing, and sales. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | Gist says its customer support team is available by live chat or email, with 24/7 availability and a five-minute average live-chat response time. |
| Visitor tracking | Yes | Yes |
| Website chatbot | Yes | Yes |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Gist plans
- Free ForeverFree
- Professional—
- Premium—
- All-in-One Free ForeverFree
- Gist Marketing Free ForeverFree
- Gist Support Free ForeverFree
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Gist if…
You want what its maker publishes above — check its page for the details.