Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Freshchat
What both publish
| Fact | Chatwoot | Freshchat |
|---|---|---|
| Chat channels | omnichannel | omnichannel |
| Custom integrations | Its API channel provides REST API access, webhooks, and custom-platform integrations for creating and managing conversations. | Freshchat offers connectors, templates, built-in security, flexible APIs, and a low-code UI for custom integrations and workflow automation. |
| Founded | 2016 | 2010 |
| Free plan | Yes | Yes |
| Included agent seats | 2 | 10 |
| Listed integrations | 15 | 1000 |
| Live agent chat | Yes | Yes |
| Paid from | 19 | 19 |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. |
| Team collaboration | The shared inbox supports private notes, team assignments, labels and tags, canned responses, mentions, typing indicators, and activity logs. | A shared inbox helps teams collaborate and manage communications. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.