Chatra
7.9#22 in live chat softwareFrom €31 a monthFree planAndroidiOSWeb
VisitChatra vs Freshchat
What both publish
| Fact | Chatra | Freshchat |
|---|---|---|
| Channels | The product offers a dashboard for handling website chat alongside email, Facebook Messenger, and Instagram conversations. | Freshchat supports website and mobile-app chat, email, Facebook and Instagram messaging, SMS, WhatsApp, LINE, and Google Business Messages. |
| Chat channels | omnichannel | omnichannel |
| Founded | Chatra says it launched its live chat tool in 2015. | 2010 |
| Free plan | Yes | Yes |
| Included agent seats | 1 | 10 |
| Integrations | The plans page lists WordPress, Shopify, WooCommerce, Ecwid, Slack, BigCommerce, Help Scout, and Zapier integrations. | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. |
| Live agent chat | Yes | Yes |
| Mobile apps | Chatra provides an agent dashboard accessible in a browser and mobile apps for iOS and Android. | Freshchat has iOS and Android apps that let agents respond, assign conversations, add private notes, resolve chats, and receive push notifications. |
| Paid from | 25 | 19 |
| Security | The plans page describes the chat widget as SSL-encrypted, and Chatra publishes a data processing addendum and GDPR information. | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. |
| Support | Chatra lists email support Monday through Friday, 3am–4pm EST, and offers help setting up integrations and installations. | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. |
Chatra plans
- FreeFree
- Essential€31 a month
- Pro€41 a month
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
Pick Chatra if…
You want what its maker publishes above — check its page for the details.
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.