Chatra
7.9#22 in live chat softwareFrom €31 a monthFree planAndroidiOSWeb
VisitChatra vs Chatwoot
What both publish
| Fact | Chatra | Chatwoot |
|---|---|---|
| Chat channels | omnichannel | omnichannel |
| Founded | Chatra says it launched its live chat tool in 2015. | 2016 |
| Free plan | Yes | Yes |
| Included agent seats | 1 | 2 |
| Live agent chat | Yes | Yes |
| Paid from | 25 | 19 |
| Product | Chatra lets website visitors contact businesses by live chat while agents are online or send messages when agents are offline. | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. |
| Security | The plans page describes the chat widget as SSL-encrypted, and Chatra publishes a data processing addendum and GDPR information. | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. |
| Support | Chatra lists email support Monday through Friday, 3am–4pm EST, and offers help setting up integrations and installations. | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. |
| Visitor tracking | Agents can view a real-time list of website visitors with details such as location, current page, referrer, operating system, and browser. | Yes |
| Website chatbot | Yes | Yes |
Chatra plans
- FreeFree
- Essential€31 a month
- Pro€41 a month
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Pick Chatra if…
You want what its maker publishes above — check its page for the details.
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.