Chatlio
6.9#65 in live chat softwareFrom $30 a monthAndroidiOSWebAPI
VisitChatlio vs Chatwoot
What both publish
| Fact | Chatlio | Chatwoot |
|---|---|---|
| Founded | 2015 | 2016 |
| Product | Chatlio connects a website chat widget to Slack or Discord so a team can answer visitors from its workspace. | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. |
| Security | Chatlio says data is encrypted in transit using TLS and at rest in its databases and storage systems, including stored chat content when history storage is enabled. | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. |
| Support | Chatlio offers product help by email or through its website chat widget; Business includes priority support and Scale includes a direct line to the founder. | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. |
Chatlio plans
- Mini$30 a month
- Team$70 a month
- Business$200 a month
- Scale$500 a month
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Pick Chatlio if…
You want what its maker publishes above — check its page for the details.
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.