Chatbase
8.9#2 in chatbot buildersFrom $40 a monthFree planAndroidiOSWebAPI
VisitChatbase vs ChatLab
What both publish
| Fact | Chatbase | ChatLab |
|---|---|---|
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Headquarters | San Francisco, California | Kraków, Poland |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | Handover includes the whole conversation so customers do not repeat themselves. |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | E-commerce integrations include Shopify, WooCommerce, PrestaShop, Shoper, Wix, CS-Cart, Abicart, and BaseLinker; hotel integrations include Beds24, Mews, Hotres, IdoBooking, and KWHotel. |
| Knowledge-base answers | Yes | Yes |
| Knowledge sources | Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data as sources. | Agents can learn from websites, documents, FAQs, PDFs, spreadsheets, and other sources. |
| Paid from | 40 | 18 |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | ChatLab is a website AI chat platform that can be trained with a business's own data to answer customer questions. |
Chatbase plans
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
ChatLab plans
- FreeFree
- Basic$18 a month
- Standard$95 a month
- Premium$360 a month
Pick Chatbase if…
Chatbase suits teams that want to build customer-facing agents for support, sales, or product guidance without code. It is also a fit for teams that want to use existing help content or product data, connect to listed business tools, and review agent behavior through simulations and traces.
Pick ChatLab if…
You want what its maker publishes above — check its page for the details.