Cerb
8.3#9 in help desk softwareFrom $40 a monthFree planWebAPILinuxSelf-hosted
VisitCerb vs Desk365
What both publish
| Fact | Cerb | Desk365 |
|---|---|---|
| API | The REST Web API supports automation, synchronization, ticket creation, record searches, notifications, tasks and automation execution, with OAuth 2.0 and XML or JSON responses. | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. |
| Company | Cerb is made by Webgroup Media, LLC, which lists a Covina, California address and says it was founded in 2001. | The footer identifies Kani Technologies Inc. as the company holding the Desk365 copyright. |
| Founded | 2001 | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. |
| Free plan | Yes | Yes |
| Headquarters | Covina, California, USA | Union City, California, USA |
| Integrations | Connected services support OAuth, API keys, bearer tokens, HTTP Basic, AWS credentials, OpenID Connect, SAML, webhooks, portals and plugins. | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. |
| Rating on G2 | 3.8 out of 5 from 2 reviews | 4.9 out of 5 from 32 reviews. |
Cerb plans
- Community—
- Cerb Cloud Slots$40 a month
- Community self-hostedFree
- Cerb Cloud$40 a month
- Licensed self-hosted$40 a month
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
Pick Cerb if…
You want what its maker publishes above — check its page for the details.
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.