Cendyn CRM
5.7#20 in hospitality crm softwareWeb
VisitCendyn CRM vs HoteSoft Guest CRM
HoteSoft Guest CRM
7.5#3 in hospitality crm softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Cendyn CRM | HoteSoft Guest CRM |
|---|---|---|
| Analytics | Its AI-powered analytics include Smart Narratives, campaign attribution, and cross-property performance benchmarking. | HoteSoft advertises more than 30 reports covering occupancy, revenue, channel performance, taxes and custom dashboards. |
| Integrations | Cendyn's CRM page describes data connections to PMS, booking engines, loyalty programs, and ancillary systems; its partner page lists partner categories including distribution, revenue management, and reputation management. | Named connections include Booking.com, Expedia, Airbnb, Hotels.com, Agoda, TripAdvisor, Vrbo, Stripe, PayPal, Square, Worldpay, Adyen, SagePay, Amadeus, Sabre, Galileo and key-card systems. |
| Product | Cendyn CRM is a hospitality focused CRM that combines guest intelligence, marketing automation, and analytics. | HoteSoft is a cloud hotel-management platform with a Guest CRM module for hotel operations and guest engagement. |
| Security | Cendyn's 2025 Data Processing Agreement describes an information security management system covering access management, vulnerability management, business continuity, physical security, cryptography, and incident response. | The vendor claims AES-256 encryption at rest, TLS 1.3 in transit, PCI DSS Level 1, GDPR compliance and ISO 27001 certification. |
| Support | Cendyn's company page states that it provides 24/7 support for customers. | The brochure lists 24/7 live chat, email support with a 2-hour response SLA, and a knowledge base with more than 400 articles and videos. |
Cendyn CRM plans
No prices published.
HoteSoft Guest CRM plans
- Advanced Reports Module$99 a year
- Dedicated Onboarding & Training$199, paid once
- Custom booking widget + live chat$299 a year
- Starter$299
- White-label Mobile App$499 a year
- Pro$699
Pick Cendyn CRM if…
Cendyn CRM suits hotel groups and independent properties looking to unify guest records and coordinate marketing. Its multi-property controls may be relevant to brands balancing portfolio-level oversight with property flexibility.
Pick HoteSoft Guest CRM if…
It suits hotels that want guest profiles, segmentation, and targeted messaging alongside centralized reservations. HoteSoft lists independent hotels, boutique chains, and global groups as intended customers.