CCsuite
6.0#11 in customer service workforce management softwareAndroidiOS
VisitCCsuite vs GetWFM
What both publish
| Fact | CCsuite | GetWFM |
|---|---|---|
| Adherence | CCadherence provides real-time adherence tracking and historical performance analysis, including multiskill monitoring. | Adherence includes weighted scoring, automatic calculations, weekly and monthly trends, instant results and exception approval. |
| Integrations | CCmath says its API connector can connect to systems that export data through flat files, APIs, or direct handoffs, and names Avaya, Genesys, Obi4Wan, Zendesk, and Salesforce as examples. | The site mentions available integrations, HR integrations and data-warehouse integrations but does not name specific partners. |
| Scheduling | CCschedule creates schedules for teams ranging from dozens to thousands of employees or external agents, with support for multiskill requirements and customizable rules. | Scheduling supports breaks, meetings and states, employee availability, interval coverage, drag-and-drop editing and direct communication. |
| Security | CCmath states that it is ISO 27001 certified. | Marketing states that customer data uses TLS/SSL encryption in a cloud data center with 24/7 physical and electronic security. |
| Support | CCmath directs customers seeking technical support to submit a ticket through its Help Center, which requires an authenticated account. | Paid plans include an initial setup and training call plus continuing business-hours email and telephone support. |
CCsuite plans
No prices published.
GetWFM plans
- TeamFree
- EnterprisePriced on request
- WorkforcePriced on request
Pick CCsuite if…
CCsuite suits contact centers seeking forecasting, skills-based scheduling, adherence tracking, and agent self-service in one workforce management solution. The described customer base includes mid- to large-sized centers across several industries.
Pick GetWFM if…
GetWFM is aimed at contact centers managing staffing, schedules, attendance, and adherence. Its listed audiences range from team leaders and workforce managers to operations managers and directors.