Casework
7.3#4 in public sector crm softwareFrom £19 a monthFree planWebAPI
VisitCasework vs CivicTrack
CivicTrack
5.8#14 in public sector crm softwareFrom $39 a monthWeb
VisitWhat both publish
| Fact | Casework | CivicTrack |
|---|---|---|
| Case management | Users can log, categorise and track constituent cases through resolution with audit trails. | The case management tools centralize constituent requests, interaction histories, updates, and team follow-up. |
| Communications | The product includes automated newsletters, email notifications, and SMS notifications on the Pro plan and above. | The communications tools support branded newsletters, email outreach, and audience grouping by district, topic, or communication history. |
| Integrations | Pro and higher plans include webhook integrations and API access; council accounts also list Microsoft Entra ID single sign-on. | CivicTrack says it can connect with existing systems, including popular CRMs, email systems, and data management tools; it does not name specific products on this page. |
| Purpose | Casework is a casework management platform for local councils that helps councillors track and resolve constituent issues and lets residents see work being done on their behalf. | CivicTrack describes its platform as managing community requests from intake through resolution for elected officials, municipalities, and nonprofits. |
Casework plans
- FreeFree
- Group£19 a month
- Pro£19 a month
- Council£99 a month
CivicTrack plans
- Essential$39 a month
- Professional$49 a month
- Premium$74 a month
Pick Casework if…
Casework is designed for councillors, caseworkers, and councils, including parish, district, and county councils. It suits teams that want residents to submit issues and follow case progress.
Pick CivicTrack if…
It is aimed at elected officials, city leaders, municipal teams, and nonprofit organizations handling constituent or resident requests. Organizations needing cloud or on-premise deployment can choose between those options.