
CaseMate
6.3#10 in public sector crm softwareFrom £11.25 a monthWeb
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| Fact | CaseMate | Parthenon |
|---|---|---|
| Security | The privacy policy states that data is encrypted at rest and in transit using TLS 1.3, with per-tenant database isolation, access controls, and regular security audits and penetration testing. | Parthenon says it is SOC 2 Type 2 certified and directs customers to its trust center. |
| Support | CaseMate says it provides onboarding training and ongoing support, and typically responds to contact enquiries within 24 hours. | The knowledge base covers inbox, outreach, audiences, account settings, Outlook add-in and Stripe billing topics. |
CaseMate is aimed at UK councillors handling constituent casework, election activity, and communications. Its website builder and task tools may also suit councillors managing public-facing information and daily follow-ups.
Parthenon is aimed at elected officials and public bodies handling constituent records, casework, and outreach. Its listed customer groups include councils, commissions, school boards, legislatures, and Congress.