Callu
6.3#25 in it incident management softwareFree planFree planWebAPISelf-hosted
VisitCallu vs KIX
What both publish
| Fact | Callu | KIX |
|---|---|---|
| Integrations | Inbound alerts support Prometheus, Grafana, generic JSON and webhooks; organization notification channels include Slack, Teams and webhooks. | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. |
| License | Callu is free and open source under the MIT License. | The public KIX backend repositories are marked AGPL-3.0 and the frontend repository is marked GPL-3.0. |
| Mobile | A mobile app is listed as planned on the roadmap. | The KIX Field Service App is listed for iOS 17 and later and Android 13 and later. |
| Product | Callu is a self-hosted, single-tenant incident management and on-call platform. | KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. |
| Security | The site describes encrypted provider, SMTP and SIP credentials, invitation-only onboarding, rotating refresh cookies and a tamper-evident audit trail. | KIX Pro supports LDAP/AD synchronization, OpenID Connect and Kerberos single sign-on, S/MIME, and multifactor authentication; these are listed as unavailable in Start. |
Callu plans
- Free & open sourceFree
KIX plans
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
Pick Callu if…
Callu is aimed at self-hosting, regulated, air-gapped and sovereignty-conscious teams that want to operate incident and on-call tooling on their own infrastructure. It requires Docker and Docker Compose for the stated quick start.
Pick KIX if…
KIX may suit help desks, IT teams, enterprise service teams, and technical customer support groups that need ticket and asset management. The deployment choice may appeal to organizations considering cloud or on-premises use.