CallTools vs Dialpad Support
| CallTools | Dialpad Support | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | Yes |
| Paid from | — | $8,095/mo |
| Open source | No | No |
| Platforms | api, extension, macOS, Web, Windows | Android, api, extension, iOS, macOS, Web, Windows |
| Free plan | — | No |
| Paid from | — | $80/user/mo |
| Inbound calling | — | Yes |
| Outbound dialer | — | Yes |
| IVR builder | — | Yes |
| Digital channel scope | — | omnichannel |
| Workforce management | — | Yes |
| Recording retention | — | 45 days |
Both are listed in Best Call Center Software. On Everything Xiaomi, Dialpad Support scores higher on our published basis.