CallMiner Analyze
5.4#29 in customer service qa softwareWeb
VisitCallMiner Analyze vs Voxjar
What both publish
| Fact | CallMiner Analyze | Voxjar |
|---|---|---|
| Founded | 2002 | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | Waltham, Massachusetts, United States | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | CallMiner lists integrations including Amazon Connect, RingCentral, Salesforce, ServiceNow, Twilio, Zendesk, and Zoom. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Intended users | CallMiner describes Analyze as a tool for customer journey analytics, with insights routed to departments and leaders beyond the contact center. | The Enterprise plan is described for BPOs, agencies, and organizations with special requirements. |
| Security | CallMiner says it undergoes independent third-party audits covering SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022, and PCI DSS controls and compliance. | Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, offers optional PII redaction and does not train models on customer conversations, transcripts or evaluations. |
| Support | CallMiner describes onboarding that includes platform setup, system integration, analytics configuration, user training, and dedicated support teams. | Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support. |
CallMiner Analyze plans
No prices published.
Voxjar plans
- BasicsFree
- QA Pro$90 a month
- EnterprisePriced on request
Pick CallMiner Analyze if…
You want what its maker publishes above — check its page for the details.
Pick Voxjar if…
Voxjar suits teams that want AI-assisted voice QA, call scoring, and coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.