CallMatrix
6.1#12 in ivr softwareFrom $490 a yearWebAPI
VisitCallMatrix vs Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center
8.2#13 in call center softwareFrom ₹16,800 a yearAndroidiOSWebAPI
VisitWhat both publish
| Fact | CallMatrix | Knowlarity Cloud Contact Center |
|---|---|---|
| Analytics | The platform lists dashboards, 10-dimension segment analysis, CSV export, and a live call board with real-time updates. | The platform includes real-time monitoring dashboards, call analytics and agent-performance reporting. |
| Headquarters | United States | Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location. |
| Routing | Its routing strategies include auction, weighted, round-robin, and waterfall routing, with conditional rules for geography, time, and day. | The product supports skill-based routing and a Sticky Agent feature that routes repeat callers to the agent they last spoke with. |
CallMatrix plans
- Starter$49 a month
- Growth$79 a month
- Starter Annual$490 a year
- Growth Annual$790 a year
- EnterprisePriced on request
- Enterprise AnnualPriced on request
Knowlarity Cloud Contact Center plans
- Unlimited Contact Center Plan₹1,999 a month
- Inbound & Contact Center₹2,999 a month
- Inbound & Outbound Contact Center₹3,499 a month
- Advance Plan₹16,800 a year
- Premium Plan₹34,200 a year
- Premium Plus Plan₹60,000 a year
Pick CallMatrix if…
CallMatrix suits US performance marketers, lead-generation agencies, and call networks managing routed calls, attribution, and advertising conversions.
Pick Knowlarity Cloud Contact Center if…
Knowlarity may suit businesses of varying sizes that handle inbound and outbound customer calls, including the stated e-commerce, food delivery, and edutech use cases. It is relevant to teams that want CRM connections and cloud deployment.