CallFinder
5.5#28 in customer service qa softwareWeb
VisitCallFinder vs Voxjar
What both publish
| Fact | CallFinder | Voxjar |
|---|---|---|
| Founded | 1990 | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | South Burlington, Vermont, United States | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | CallFinder says it works with any telephony system and call recording provider, using API access to ingest call recordings and metadata. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Intended users | CallFinder says it serves contact centers of any size and industry, including credit unions, healthcare, crisis centers, collections, and insurance. | The Enterprise plan is described for BPOs, agencies, and organizations with special requirements. |
| Security | CallFinder says it is SOC 2 compliant and applies application- and user-level protections to limit access to confidential information. | Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, offers optional PII redaction and does not train models on customer conversations, transcripts or evaluations. |
CallFinder plans
- Custom pricingPriced on request
Voxjar plans
- BasicsFree
- QA Pro$90 a month
- EnterprisePriced on request
Pick CallFinder if…
CallFinder is aimed at contact centers of any size and industry, including healthcare, credit unions, crisis centers, collections, and insurance. It suits teams focused on call quality, agent coaching, and customer experience.
Pick Voxjar if…
Voxjar suits teams that want AI-assisted voice QA, call scoring, and coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.