BPAI
6.1#28 in whatsapp customer service softwareFrom ₹1,999 a monthWebAPI
VisitBPAI vs Chatwoot
What both publish
| Fact | BPAI | Chatwoot |
|---|---|---|
| Security | BPAI describes role-assigned workspace access, distinguishable anonymous and signed-in visitors, and business-configurable AI review or takeover; it states that it does not claim unconfirmed certifications or controls. | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. |
| Support | Starter includes guided setup and standard support, Growth includes guided setup and priority support, and Scale support scope is agreed separately. | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. |
BPAI plans
- Starter₹1,999 a month
- Growth₹4,999 a month
- ScalePriced on request
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Pick BPAI if…
You want what its maker publishes above — check its page for the details.
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.