BookOne CRM
7.0#6 in hospitality crm softwareAndroidiOSWebAPI
VisitBookOne CRM vs GraceSoft Hospitality CRM
GraceSoft Hospitality CRM
7.9#1 in hospitality crm softwareFree planFree planAndroidiOSWeb
VisitWhat both publish
| Fact | BookOne CRM | GraceSoft Hospitality CRM |
|---|---|---|
| Documentation depth | Public documentation includes getting-started material, authentication, rate limits, enterprise guidelines, endpoint references, response formats and error codes. | An official GuestHub help article explains enabling the portal, guest access, self check-in and check-out, payments, and prerequisites such as configuring a payment gateway. |
| Founded | 2019 | 1999 |
| Integrations | BookOne lists connections including Booking.com, Expedia, Airbnb, Agoda, MakeMyTrip, Goibibo, Google Hotel Ads, TripAdvisor, Sabre, Amadeus, Tally and payment gateways. | GraceSoft's pricing page names Expedia, Booking.com, Airbnb, Vrbo, Google Analytics, PriceLabs, QuickBooks, and WhatsApp among its integrations or add-on modules. |
| Licence | The opened vendor pages do not state an open-source licence or identify BookOne as open source. | The opened official product and pricing pages describe a commercial service and do not identify an open-source licence; this research found no evidence that the CRM is open source. |
| Loyalty | Hotels can configure points and tier rewards redeemable against future rooms, restaurant bills or spa services. | The CRM supports loyalty memberships, points, reward redemption, discounts, promotional benefits, and membership tiers. |
BookOne CRM plans
- BookOne BasicPriced on request
- BookOne EssentialPriced on request
- BookOne PremiumPriced on request
- BookOne StarterPriced on request
GraceSoft Hospitality CRM plans
- LiteFree
- AdvancedPriced on request
- BasicPriced on request
- GraceSoft CRMPriced on request
- PlatinumPriced on request
- PremiumPriced on request
Pick BookOne CRM if…
BookOne CRM suits hotels seeking guest profiles, targeted campaigns, messaging, loyalty rewards, and post-stay feedback workflows. It is most aligned with hotels using BookOne PMS, though custom API setups can bring in external system data.
Pick GraceSoft Hospitality CRM if…
GraceSoft Hospitality CRM suits hotels, resorts, vacation rentals, inns, and other listed accommodation businesses, including multi-property groups. It is especially relevant to teams managing guest engagement, loyalty, and marketing alongside reservations.