Blitzz Visual Remote Assistance
7.8#1 in remote video support softwareFrom $19 a monthAndroidiOSWebAPI
VisitBlitzz Visual Remote Assistance vs Help Lightning Remote Assistance
Help Lightning Remote Assistance
6.1#5 in remote visual support softwareAndroidiOSWebmacOS
VisitWhat both publish
| Fact | Blitzz Visual Remote Assistance | Help Lightning Remote Assistance |
|---|---|---|
| Integrations | Named integrations include Salesforce, ServiceNow, Zendesk, Genesys Cloud CX, Microsoft Dynamics 365, NICE CXone and HubSpot, with Zapier and REST API options. | The product page names Salesforce, ServiceNow, Teams, Zoom, and SharePoint among the systems it works with. |
| Intended users | Blitzz describes its users as contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections. | The company describes its service for field service organizations and call centers seeking to improve first-time fix rates, workforce capacity, and customer satisfaction. |
| Live guidance | Sessions provide pointing, drawing, zoom, flashlight control, photo capture, markup and screen sharing. | Experts can annotate, zoom, freeze, capture, or record the live camera view. |
| Support | The Concierge pricing page says support is available through email and a knowledge base, while support SLAs can be discussed with Sales. | Existing customers can open the Help Center after signing in or email [email protected]. |
Blitzz Visual Remote Assistance plans
- ScreenShare for Browser$19 a month
- ScreenShare Everywhere$25 a month
- BlitzzCam annual$39.99 a month
- BlitzzCam monthly$49.99 a month
- Concierge Professional$175 a month
- Inspect Professional$334 a month
Help Lightning Remote Assistance plans
- Enterprise licensePriced on request
Pick Blitzz Visual Remote Assistance if…
Blitzz suits contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections. It is relevant for teams that need guests to join visual support sessions without an app download.
Pick Help Lightning Remote Assistance if…
It is aimed at field service organizations and call centers seeking to improve first-time fix rates, workforce capacity, and customer satisfaction. It also suits teams that need to keep support interaction details and prior work together.