Blitzz Visual Remote Assistance
7.8#1 in remote video support softwareFrom $19 a monthAndroidiOSWebAPI
VisitBlitzz Visual Remote Assistance vs Cobrowse.io
Cobrowse.io
7.6#3 in video customer support softwareFrom $18 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Blitzz Visual Remote Assistance | Cobrowse.io |
|---|---|---|
| API | The REST API supports token authentication, session creation, invitations and retrieval of photos, recordings, annotations, OCR data and analytics. | Public API documentation describes an agent SDK instance with configurable API location, authorization token and license key, including self-hosted endpoints. |
| Integrations | Named integrations include Salesforce, ServiceNow, Zendesk, Genesys Cloud CX, Microsoft Dynamics 365, NICE CXone and HubSpot, with Zapier and REST API options. | Named integrations include Salesforce, Genesys, Zendesk, Talkdesk, Intercom and Freshworks. |
| Rating on Apple App Store | 5.0 out of 5 from 3 ratings | No overall rating shown because the app has too few ratings or reviews |
| Rating on G2 | 4.9 out of 5.0 from 6 reviews | 4.5 out of 5 from 21 reviews |
| Rating on GetApp | 4.7 out of 5 from 20 reviews | 0 out of 5 from 0 reviews |
| Security | Blitzz states that web traffic uses TLS, video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. | The maker says it maintains an ISO 27001 security program and is SOC 2 Type 2 compliant, with an annual third-party audit. |
Blitzz Visual Remote Assistance plans
- ScreenShare for Browser$19 a month
- ScreenShare Everywhere$25 a month
- BlitzzCam annual$39.99 a month
- BlitzzCam monthly$49.99 a month
- Concierge Professional$175 a month
- Inspect Professional$334 a month
Cobrowse.io plans
- Web co-browse$18 a month
- Named agents — web and mobile apps$36 a month
- Web and mobile co-browse$36 a month
- Named agents — web$216 a year
- CustomPriced on request
Pick Blitzz Visual Remote Assistance if…
Blitzz suits contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections. It is relevant for teams that need guests to join visual support sessions without an app download.
Pick Cobrowse.io if…
Cobrowse.io suits customer-focused businesses that want agents to collaborate with customers in web or mobile applications. It also offers private cloud or on-premise deployment for customers that need those options.