Babtec Complaints Management
7.4#1 in complaint management softwareFrom €29 a monthFree planAndroidiOSWebLinux
VisitBabtec Complaints Management vs CustomerSure
CustomerSure
6.4#7 in complaint management softwareFrom £1,999 a monthWebAPI
VisitWhat both publish
| Fact | Babtec Complaints Management | CustomerSure |
|---|---|---|
| Founded | 1994 | 2010 |
| Headquarters | Wuppertal, Germany | Newcastle upon Tyne, United Kingdom |
| Integrations | Babtec says its configurable interfaces connect complaints management with PPS/ERP systems, including bidirectional data exchange with SAP; it also names Bosch’s electronic EMPB portal and sycat Process Designer. | The product page names Salesforce, Zendesk and Power BI as examples of CRM, service and BI integrations. |
| Purpose | The BabtecQ Complaints Management module manages customer and supplier complaints and supports processing them with the 8D method. | CustomerSure is a Voice of Customer platform that helps organisations collect feedback and turn it into action. |
| Support | Babtec lists support service hours as Monday through Friday, 8:00 a.m. to 5:00 p.m., and provides a support phone number and email address. | Every licence includes ongoing support, best-practice guidance and expert help. |
Babtec Complaints Management plans
- BabtecQube BasicFree
- BabtecQube Premium€29 a month
- BabtecQ Complaints ManagementPriced on request
CustomerSure plans
- CX Starter£1,999 a month
- CX PlatinumPriced on request
- CX Pro—
Pick Babtec Complaints Management if…
The module suits organizations handling customer or supplier complaints through structured 8D workflows. Babtec says it serves medium-sized companies and global corporations in industries including automotive, aerospace, consumer goods and medical technology.
Pick CustomerSure if…
CustomerSure is aimed at regulated, service-driven organisations, including financial services, housing, healthcare, and utilities. It may suit teams that need feedback analysis alongside assigned, monitored follow-up actions.