Avaya Aura Contact Center
6.3#87 in call center softwareAPILinuxSelf-hostedWindows
VisitAvaya Aura Contact Center vs VICIdial
What both publish
| Fact | Avaya Aura Contact Center | VICIdial |
|---|---|---|
| Digital channel scope | voice_plus_digital | voice_plus_digital |
| Inbound calling | Yes | Yes |
| Integrations | Avaya says Aura integrates with enterprise applications and collaboration platforms through open APIs and standardized protocols, including REST APIs and platforms such as Microsoft Teams and Zoom. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| Outbound dialer | Yes | Yes |
Avaya Aura Contact Center plans
No prices published.
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Avaya Aura Contact Center if…
You want what its maker publishes above — check its page for the details.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.