Aspect Workforce
7.4#4 in workforce management softwareFrom $1 a monthAndroidiOSWebAPI
VisitAspect Workforce vs SureWFM
What both publish
| Fact | Aspect Workforce | SureWFM |
|---|---|---|
| Deployment | Aspect says Workforce supports on-premise, hosted, private cloud, and public cloud deployment models. | SureWFM describes itself as web-based and says it has no on-premises installation. |
| Forecasting | The platform uses multi-model forecasting that learns from demand patterns and adapts in real time. | It creates interval-level volume and AHT forecasts from uploaded history and calculates staffing requirements with a forward/backward Erlang C engine. |
| Integrations | WorkforceOS integrates with HR, payroll, and business intelligence systems, and Aspect says the platform also provides open APIs. | Custom integration/API work can connect SureWFM to phone systems, HR or timekeeping systems, and CRMs; standard connectors start at $800 per project. |
| Intraday management | Aspect promotes real-time adherence and intraday performance monitoring to identify and correct service problems before they escalate. | The real-time grid tracks Original, Revised, Projected, and Actual values, supports intraday reforecasting, and projects end-of-day service level and over/under FTE-hours. |
| Purpose | Aspect Workforce is a workforce management solution for contact centers that supports scheduling, forecasting, and performance tracking. | SureWFM is a workforce management platform for contact centers and BPOs covering forecasting, scheduling, agent self-service, and real-time intraday management. |
| Scheduling | The product supports schedule management, shift swaps, availability checks, and automated approvals. | Schedules can be automatically generated against a locked forecast, with live required-versus-scheduled coverage, edit guardrails, undo/redo, and locking. |
Aspect Workforce plans
- Basic$1 a month
- Aspect WorkforcePriced on request
SureWFM plans
- Starter$599 a month
- Growth$899 a month
- Partner$1,500 a month
Pick Aspect Workforce if…
It is aimed at enterprise contact centers coordinating agents across multiple sites, regions, or countries. The mobile app is relevant to customers who activate the new Cloud Workforce.
Pick SureWFM if…
It suits contact centers and BPOs that need forecasting, schedule management, agent self-service and intraday staffing visibility. Teams should be comfortable with a web-based service and no on-premises installation.