
Aspect Workforce
7.4#4 in workforce management softwareFrom $1 a monthAndroidiOSWebAPI
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| Fact | Aspect Workforce | Mobile Worker |
|---|---|---|
| Purpose | Aspect Workforce is a workforce management solution for contact centers that supports scheduling, forecasting, and performance tracking. | Mobile Worker is an app for commercial and technical field teams to manage tasks, visits, expenses, orders, and customer notifications. |
| Rating on Apple App Store | 5.0 out of 5 from 1 rating | No rating overview because the app has not received enough ratings or reviews |
| Rating on Capterra | 4.2 out of 5 from 251 reviews | 0 reviews; no rating displayed |
| Rating on G2 | 4.2 out of 5 from 315 reviews | 3.8 out of 5 from 2 reviews |
| Rating on GetApp | 4.2 out of 5 from 251 reviews | 0 reviews; no rating displayed |
It is aimed at enterprise contact centers coordinating agents across multiple sites, regions, or countries. The mobile app is relevant to customers who activate the new Cloud Workforce.
Mobile Worker suits commercial and technical field teams that need to coordinate tasks, visits, orders, and expenses across workers. It is also relevant to teams that want customer ETA updates, proof of work, GPS-based tracking, or offline data entry.