
Aspect Workforce
7.4#4 in workforce management softwareFrom $1 a monthAndroidiOSWebAPI
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| Fact | Aspect Workforce | Liveforce |
|---|---|---|
| Purpose | Aspect Workforce is a workforce management solution for contact centers that supports scheduling, forecasting, and performance tracking. | Liveforce is event staffing software for agencies and suppliers to recruit, schedule, communicate with, and pay their event workforce. |
| Scheduling | The product supports schedule management, shift swaps, availability checks, and automated approvals. | Teams can create multiple schedules, publish jobs to a private job board, and invite and book crew for shifts. |
It is aimed at enterprise contact centers coordinating agents across multiple sites, regions, or countries. The mobile app is relevant to customers who activate the new Cloud Workforce.
Liveforce suits agencies, festivals, venues, hospitality teams, and volunteer programs coordinating event workers. It is also intended for suppliers managing flexible event staffing.