Andrea Helpdesk
7.1#40 in help desk softwareFree planFree planAndroidiOSWebAPI
VisitAndrea Helpdesk vs Desk365
What both publish
| Fact | Andrea Helpdesk | Desk365 |
|---|---|---|
| API | The product includes a REST API, with documentation covering authentication, tickets, replies, attachments, portal routes, and update endpoints. | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. |
| Data hosting | The maker says tickets stay on the customer's server and database; Andrea is self-hostable on a LAMP stack. | Desk365 says customer data is hosted in AWS data centers in the United States and European Union, while its Microsoft Teams bots are hosted on Azure. |
| Free plan | Yes | Yes |
| Intended users | The maker describes Andrea as a helpdesk for people who would rather own their helpdesk. | Desk365 says its free plan supports up to 50 tickets monthly and is ideal for solopreneurs or personal projects. |
| Knowledge base | The knowledge base supports rich-text articles and shares a search bar with tickets. | Knowledge-base articles are created with a visual editor and published through a self-service portal. |
| Product | Andrea Helpdesk is a self-hosted customer support platform built as a PHP application. | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. |
Andrea Helpdesk plans
- Andrea HelpdeskFree
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
Pick Andrea Helpdesk if…
You want what its maker publishes above — check its page for the details.
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.