Amazon Lex
8.5#8 in chatbot builders$0.50 one-timeFree planAndroidiOSWebAPI
VisitAmazon Lex vs Chatbase
What both publish
| Fact | Amazon Lex | Chatbase |
|---|---|---|
| Deployment channels | multichannel | multichannel |
| Free plan | No | Yes |
| Human handoff | Yes | The helpdesk supports escalation to humans while preserving the conversation transcript and context. |
| Knowledge-base answers | Yes | Yes |
Amazon Lex plans
- Text requestsFree
- Speech requestsFree
- AWS Free TierFree
- Speech requestFree
- Text requestFree
- Automated chatbot designer$0.50, paid once
Chatbase plans
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Pick Amazon Lex if…
Lex suits builders creating voice or chat assistants for self-service, information, transactions, enterprise productivity, or device control. It may also fit teams that want to connect bots with AWS services or contact-center channels.
Pick Chatbase if…
Chatbase suits teams that want to build customer-facing agents for support, sales, or product guidance without code. It is also a fit for teams that want to use existing help content or product data, connect to listed business tools, and review agent behavior through simulations and traces.