Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs ZIWO
What both publish
| Fact | Amazon Connect | ZIWO |
|---|---|---|
| Digital channel scope | omnichannel | omnichannel |
| Founded | 2017 | 2011 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | Dubai, United Arab Emirates |
| Inbound calling | Yes | Yes |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Workforce management | Yes | Yes |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
ZIWO plans
- Cloud Business Phone System$40 a month
- Cloud Contact Center$109 a month
- Enterprise—
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick ZIWO if…
You want what its maker publishes above — check its page for the details.