Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Smartsheet
Smartsheet
7.6#5 in capacity planning softwareFrom $9 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Amazon Connect | Smartsheet |
|---|---|---|
| Compliance | AWS lists SOC, PCI, HIPAA, C5 (Frankfurt), and HITRUST CSF among compliance programs that assess Connect Customer. | The Trust Center lists SOC 2, ISO 27001, GDPR, FedRAMP, and HIPAA (BAA); ISO 42001 is marked in progress. |
| Founded | 2017 | 2005 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | Bellevue, Washington, USA |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Smartsheet lists integrations including Jira, Power BI, Salesforce, SAP, ServiceNow, Tableau, Workday, Slack, Microsoft Teams, and Adobe Creative Cloud. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Smartsheet describes role-based access controls, SSO, MFA, external collaboration controls, event reporting, and 24/7 incident monitoring. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Smartsheet plans
- Pro$9 a month
- Business$19 a month
- EnterprisePriced on request
- Advanced Work ManagementPriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Smartsheet if…
Smartsheet may suit teams that need structured project views, automation, and collaboration tools, including organizations managing portfolios. Plan-dependent features and member minimums make it worth checking the plan details against team needs.