Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Runn
What both publish
| Fact | Amazon Connect | Runn |
|---|---|---|
| Founded | 2017 | 2018 |
| Headquarters | Seattle, Washington | Aotearoa, New Zealand |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Its integrations directory lists BambooHR, Jira, Clockify, Harvest, Zapier, and other HR, time tracking, project management, and automation tools. |
| Product | Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels. | Runn is resource management and capacity planning software for forecasting capacity and making planning decisions. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Runn says it is SOC 2 Type II certified, supports GDPR and CCPA/CPRA, and hosts data on Salesforce Heroku in US or EU data centers. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Runn plans
- Lite$7 a month
- Standard$11 a month
- AdvancedPriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Runn if…
Runn suits teams planning workloads, capacity, utilization, and project finances. It is designed for organizations comfortable managing resource seats through a desktop-oriented web product.