Amazon Connect
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VisitAmazon Connect vs Medallia
What both publish
| Fact | Amazon Connect | Medallia |
|---|---|---|
| Analytics | The service provides real-time and historical metrics, conversational analytics, and an analytics data lake that supports zero-ETL access to third-party sources. | Its analytics include AI-powered themes and root-cause analysis across structured and unstructured data. |
| Founded | 2017 | 2001 |
| Headquarters | Seattle, Washington | McLean, Virginia, USA and Pleasanton, California, USA |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Medallia says it offers hundreds of out-of-the-box integrations, including Workday, Salesforce, ServiceNow, and Adobe. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | The security page lists SOC 2 Type II, GDPR/SCCs, CCPA, HIPAA, HITRUST, ISO 27001, ISO 27017, ISO 27018, ISO 27701, CBPR, and PRP. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Medallia plans
- Medallia Experience CloudPriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Medallia if…
You want what its maker publishes above — check its page for the details.