Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Landis Contact Center
Landis Contact Center
7.1#46 in call center softwareFrom $75 a monthWeb
VisitWhat both publish
| Fact | Amazon Connect | Landis Contact Center |
|---|---|---|
| Analytics | The service provides real-time and historical metrics, conversational analytics, and an analytics data lake that supports zero-ETL access to third-party sources. | It provides live dashboards and wallboards, historical reports, and scheduled reports for selected metrics. |
| Digital channel scope | omnichannel | omnichannel |
| Founded | 2017 | 1995 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | Ephrata, Pennsylvania, USA |
| Inbound calling | Yes | Yes |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | The product describes CRM and external-system integrations through call pop, webhooks, Power Platform, and APIs. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Landis states it is ISO/IEC 27001:2022 certified and describes the product as GDPR compliant and HIPAA compliant. |
| Workforce management | Yes | Landis Contact Center integrates with Peopleware for workforce management. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Landis Contact Center plans
- Landis Contact Center$75 a month
- Landis Contact Center for Microsoft Teams$75 a month
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Landis Contact Center if…
You want what its maker publishes above — check its page for the details.