Amazon Connect
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VisitAmazon Connect vs Kelloo
What both publish
| Fact | Amazon Connect | Kelloo |
|---|---|---|
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Kelloo connects to hundreds of apps through Zapier, with Gmail, Jira, and Slack given as examples. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Kelloo says it is GDPR and PCI compliant, runs production services on Microsoft Azure, backs up data regularly, and encrypts data in transit with HTTPS. |
| Who it is for | AWS describes the product as built for enterprises delivering customer experiences across touchpoints, and says customers can scale from tens to tens of thousands of agents. | Kelloo describes its users as including IT firms, software developers, consulting, engineering, product development, marketing, PMO, and product teams. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Kelloo plans
No prices published.
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Kelloo if…
Kelloo suits teams coordinating project and resource plans, including IT and software teams, product teams and PMOs. It can also serve teams using agile planning or comparing capacity against demand.