Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Freshcaller
Freshcaller
8.4#6 in call center softwareFrom $15 a monthFree planAndroidiOSWeb
VisitWhat both publish
| Fact | Amazon Connect | Freshcaller |
|---|---|---|
| Compliance | AWS lists SOC, PCI, HIPAA, C5 (Frankfurt), and HITRUST CSF among compliance programs that assess Connect Customer. | Freshworks' Trust Center lists SOC 2 Type 2, ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, PCI DSS v4.0.0, and other compliance resources. |
| Free plan | No | Yes |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Freshcaller plans
- Growth$15 a month
- Pro$39 a month
- Enterprise$69 a month
- Free—
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Freshcaller if…
Freshcaller may suit support, sales, IT, and HR teams that need cloud phone service, call routing, and call intelligence. Freshdesk users can make calls there and turn them into tickets.