Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Float
What both publish
| Fact | Amazon Connect | Float |
|---|---|---|
| Founded | 2017 | 2011 |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | The integrations page lists connections and workflows involving Aprimo, Asana, Basecamp, Claude via Float MCP beta, ClickUp, Google Calendar, HubSpot, Jira, and Karbon. |
| Product | Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels. | Float provides a live view of who is working on what, utilization, delivery, and project margins. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Float states that it is SOC 2 certified and GDPR compliant and supports AES 256-bit encryption and TLS 1.2. |
| Who it is for | AWS describes the product as built for enterprises delivering customer experiences across touchpoints, and says customers can scale from tens to tens of thousands of agents. | Float describes its intended customers as agencies, professional services firms, and in-house delivery teams. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Float plans
- Starter$7 a month
- Pro$12 a month
- EnterprisePriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Float if…
Float may suit agencies, professional services firms, and in-house delivery teams that need to plan capacity and track project budgets or margins. Its mobile apps are useful for team members checking schedules, recording time off, or logging hours.