Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Dialpad Workforce Management
Dialpad Workforce Management
6.7#11 in contact center workforce management softwareFrom $95 a monthAndroidiOSWebExtension
VisitWhat both publish
| Fact | Amazon Connect | Dialpad Workforce Management |
|---|---|---|
| Founded | 2017 | 2011 |
| Headquarters | Seattle, Washington | San Ramon, California, USA |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Supported customer-service platforms include Front, Twilio, Aircall, Intercom, Salesforce, Zendesk, Dixa, Kustomer, and Talkdesk. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Dialpad states that its products are SOC 2 Type II compliant, HIPAA-ready, and support GDPR requirements, with annual ISO 27001:2022, ISO 27017:2015, and ISO 27018:2019 certification. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Dialpad Workforce Management plans
- Dialpad Support Essentials$95 a month
- Dialpad Support Advanced$135 a month
- Dialpad Support Premium$170 a month
- Dialpad Support EnterprisePriced on request
- Dialpad Workforce Management (standalone)Priced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Dialpad Workforce Management if…
It suits contact-center teams that need to forecast demand, schedule agents and monitor adherence and productivity across multiple channels. It is available as an add-on for Dialpad Support users or as a standalone product through a Customer Success Manager.