Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs TeleCMI
What both publish
| Fact | Agentforce Contact Center | TeleCMI |
|---|---|---|
| Compliance | Salesforce states Agentforce maintains SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, IRAP and FedRAMP High attestations. | TeleCMI's Contact Center CX page says it complies with GDPR, PCI DSS, and HIPAA and uses encryption, secure APIs, and two-factor authentication. |
| Founded | 1999 | 2016 |
| Free plan | No | No |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
TeleCMI plans
- Enterprise—
- Additional number$5 a month
- BasicPriced on request
- EnterprisesPriced on request
- PremiumPriced on request
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick TeleCMI if…
You want what its maker publishes above — check its page for the details.