Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs SQM CX Quality
SQM CX Quality
5.7#27 in customer service qa softwareWebAPISelf-hosted
VisitWhat both publish
| Fact | Agentforce Contact Center | SQM CX Quality |
|---|---|---|
| Founded | 1999 | 1996 |
| Headquarters | San Francisco, California, United States | Coeur d'Alene, Idaho, USA; Vernon, British Columbia, Canada |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
SQM CX Quality plans
- SQM CX Quality / AutoCXPriced on request
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick SQM CX Quality if…
It suits contact centers seeking automated QA, CX benchmarking, predictive scoring, compliance reviews, and agent self-coaching. Teams using the listed contact-center systems can connect through integrations or the open API.