Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics
7.2#6 in customer service qa softwareFrom $24 a monthWebAPI
VisitWhat both publish
| Fact | Agentforce Contact Center | Scorebuddy Conversation Analytics |
|---|---|---|
| Company headquarters | Salesforce is headquartered in San Francisco, California. | The maker lists its Irish location at 151–156 The Masonry, Thomas Street, The Liberties, Dublin D08 PY5E. |
| Company legal name | Crunchbase identifies the legal name as Salesforce, Inc. | The legal entity identified in the privacy policy and SLA is Sentient Solutions Limited, trading as Scorebuddy. |
| Company size | LinkedIn lists Salesforce as a public company with 10,001+ employees. | The company’s About page reports more than 60 team members, while LinkedIn lists 51–200 employees. |
| Founded | 1999 | ScorebuddyCX says it was founded in 2012. |
| Headquarters | San Francisco, California, United States | Dublin, Ireland |
| Rating on Capterra | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.5 out of 5 from 43 reviews. |
| Rating on G2 | 4.4 out of 5 from 8,448 reviews for Salesforce Service Cloud. | 4.5 out of 5 from 835 reviews. |
| Rating on GetApp | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.5 out of 5 from 43 reviews. |
| Rating on TrustRadius | 8 out of 10 from verified Salesforce Service Cloud reviews summarized from 16 reviews published in the last 18 months. | 8.0 out of 10 from 1 rating. |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
Scorebuddy Conversation Analytics plans
- Foundation$24 a month
- Accelerate$32 a month
- Elite$41 a month
- AcceleratePriced on request
- ElitePriced on request
- FoundationPriced on request
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick Scorebuddy Conversation Analytics if…
It suits contact-center CX and operations leaders who need interaction analysis, with potential use for product managers, marketers, and senior leaders. Teams looking for analytics alongside QA and coaching tools may also find the listed capabilities relevant.