Agentforce Contact Center
7.8#1 in hr service delivery softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs Salesforce HR Service
Salesforce HR Service
5.4#21 in hr service delivery softwareFrom $15 a monthWeb
VisitWhat both publish
| Fact | Agentforce Contact Center | Salesforce HR Service |
|---|---|---|
| Founded | 1999 | 1999 |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
- Workforce Management$50 a month
Salesforce HR Service plans
- AI Agents for Employees$15 a month
- HR Service Desk - Enterprise Edition$50 a month
- HR Service Desk - Unlimited Edition$75 a month
- Add-On: Agentforce for Service$125 a month
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick Salesforce HR Service if…
It suits organizations seeking web-based employee support, HR case handling, knowledge, approvals, and workflow automation. The listed plans also fit teams needing employee portals or AI-supported service processes.