Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs QEval
What both publish
| Fact | Agentforce Contact Center | QEval |
|---|---|---|
| Founded | 1999 | 2003 |
| Headquarters | San Francisco, California, United States | 1903 Berry Drive, Nacogdoches, Texas 75964, United States |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
QEval plans
- Quoted per deploymentPriced on request
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick QEval if…
QEval is aimed at contact centers that want to evaluate human and AI agents on the same scorecard. It may suit teams needing conversation analysis, real-time agent guidance, coaching, or compliance monitoring.