Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs Freshcaller
Freshcaller
8.4#6 in call center softwareFrom $15 a monthFree planAndroidiOSWeb
VisitWhat both publish
| Fact | Agentforce Contact Center | Freshcaller |
|---|---|---|
| Compliance | Salesforce states Agentforce maintains SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, IRAP and FedRAMP High attestations. | Freshworks' Trust Center lists SOC 2 Type 2, ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, PCI DSS v4.0.0, and other compliance resources. |
| Free plan | No | Yes |
| Paid from | 75 | 15 |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
Freshcaller plans
- Growth$15 a month
- Pro$39 a month
- Enterprise$69 a month
- Free—
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick Freshcaller if…
Freshcaller may suit support, sales, IT, and HR teams that need cloud phone service, call routing, and call intelligence. Freshdesk users can make calls there and turn them into tickets.