Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs Daktela WFM
Daktela WFM
8.2#1 in contact center workforce management softwareFrom €12 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Agentforce Contact Center | Daktela WFM |
|---|---|---|
| Documentation depth | Salesforce provides product Help articles, setup guides, developer documentation, SDK references and testing documentation. | The help centre contains versioned contact-centre, AI, mobile, desktop, browser-extension, WFM and integration sections plus administrator and troubleshooting guides. |
| Founded | 1999 | 2005 |
| Headquarters | San Francisco, California, United States | Prague, Czech Republic |
| Rating on Capterra | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.3 out of 5 from 3 reviews. |
| Rating on Chrome Web Store | 4.2 out of 5 from 1.7K ratings for the Salesforce Sales Cloud Everywhere extension. | 5.0 out of 5 from 5 ratings. |
| Rating on G2 | 4.4 out of 5 from 8,448 reviews for Salesforce Service Cloud. | 4.8 out of 5 from 48 reviews. |
| Rating on Google Play | 3.5 out of 5 from 59.9K reviews for the Salesforce mobile app. | The listing shows 5K+ downloads but does not display a user star rating in the opened page. |
| Rating on Trustpilot | 1.3 out of 5 from 660 reviews for Salesforce. | 4.4 out of 5 from 13 reviews; the page notes 84% five-star and 8% one-star reviews. |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
Daktela WFM plans
- AdminFree
- WFM AdminFree
- SMS€12 a month
- Webchat€15 a month
- WFM Agent€20 a month
- Agent€20 a month
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick Daktela WFM if…
Daktela WFM suits contact centre teams that need to forecast demand, plan agent shifts, and monitor coverage. The free Admin plan is for users without scheduled shifts.