Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs Comm100 Contact Center
Comm100 Contact Center
8.3#9 in call center softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Agentforce Contact Center | Comm100 Contact Center |
|---|---|---|
| Extensibility | Agents can be limited to approved Salesforce Flows, Apex classes or API calls and grounded in Data Cloud, Knowledge or records. | Developers can create Comm100 apps, pull platform data into external systems, customize the visitor interface with JavaScript and embed chat through iOS and Android mobile SDKs. |
| Founded | 1999 | 2009 |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | Vancouver, British Columbia, Canada |
| Rating on Apple App Store | 4.8 out of 5 from 353K ratings for the Salesforce mobile app. | 4.4 out of 5 from 21 ratings |
| Rating on Capterra | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.7 out of 5 from 108 reviews |
| Rating on G2 | 4.4 out of 5 from 8,448 reviews for Salesforce Service Cloud. | 4.4 out of 5 from 62 reviews |
| Rating on GetApp | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.7 out of 5 from 108 reviews |
| Rating on Google Play | 3.5 out of 5 from 59.9K reviews for the Salesforce mobile app. | 3.0 out of 5 from 194 reviews |
| Rating on Trustpilot | 1.3 out of 5 from 660 reviews for Salesforce. | 3.2 out of 5 from 1 review |
| Rating on TrustRadius | 8 out of 10 from verified Salesforce Service Cloud reviews summarized from 16 reviews published in the last 18 months. | 8.2 out of 10 from 2 reviews |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
Comm100 Contact Center plans
- Comm100 Voice$27 a month
- Live Chat Startup$31 a month
- Live Chat Plus$55 a month
- AI KnowledgePriced on request
- AI QAPriced on request
- AI AgentPriced on request
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick Comm100 Contact Center if…
It suits companies managing customer support across multiple channels, with options for teams seeking on-premises deployment. Agents can use desktop, web, or mobile apps.