Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs AmplifAI Quality Assurance
AmplifAI Quality Assurance
5.8#23 in customer service qa softwareWebAPISelf-hosted
VisitWhat both publish
| Fact | Agentforce Contact Center | AmplifAI Quality Assurance |
|---|---|---|
| Compliance | Salesforce states Agentforce maintains SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, IRAP and FedRAMP High attestations. | The company lists SOC 2 Type 2, ISO 27001, HIPAA, PCI, GDPR, and ARC-AMPE compliance. |
| Founded | 1999 | 2018 |
| Headquarters | San Francisco, California, United States | Plano, Texas, United States |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
AmplifAI Quality Assurance plans
No prices published.
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick AmplifAI Quality Assurance if…
The product is intended for QA analysts, team leaders, BPO partners, and quality leaders evaluating customer interactions. It may suit organizations that need quality workflows across human and AI-agent conversations.