Agent Assist (auto-AGENTS™) vs Amazon Q

Agent Assist (auto-AGENTS™) plans

• Agent Assist (auto-AGENTS™)Priced on request

Amazon Q plans

• Amazon Q Developer Free TierFree
• Amazon Q Developer Pro Tier$19 a month
• Amazon Q Business Consumption$200 a month
• Amazon Q Business Starter IndexPriced on request
• Amazon Q Business Starter Index—
• Amazon Q Business Enterprise Index$0.26 a month

Pick Agent Assist (auto-AGENTS™) if…

It suits contact-center agents who need live guidance and supervisors who want real-time views across calls and teams. Teams using supported integrations may also find the handoff and alert features relevant.

Pick Amazon Q if…

Amazon Q suits developers looking for a tier with monthly agentic requests or Java upgrade code allowances, and business users choosing plans based on response length or usage. Teams may also value its app integrations, file uploads, and team workspace support.