AceCX
7.4#34 in call center softwareFrom $9.99 a monthAndroidiOS
VisitAceCX vs Amazon Connect
Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | AceCX | Amazon Connect |
|---|---|---|
| Digital channel scope | omnichannel | omnichannel |
| Free plan | No | No |
| Headquarters | Singapore | Seattle, Washington |
| Inbound calling | Yes | Yes |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
AceCX plans
- Starter$9.99 a month
- Professional$15.99 a month
- Enterprise$25.99 a month
- CustomPriced on request
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Pick AceCX if…
You want what its maker publishes above — check its page for the details.
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.