AccountLens
7.7#2 in customer success analytics softwareFrom $99 a monthFree planWebSelf-hosted
VisitAccountLens vs GainTrace
What both publish
| Fact | AccountLens | GainTrace |
|---|---|---|
| Intended users | The maker describes the product as built for B2B Customer Success teams and says it can also be used by CS and product teams. | The About page describes GainTrace as customer success software for B2B SaaS companies and says its customers are B2B SaaS teams worldwide. |
| Product | AccountLens describes itself as an open-source product analytics platform built for B2B Customer Success teams. | GainTrace is customer success software that combines stack signals into customer health scores to surface churn risk in time to act. |
| Security controls | Scale includes SSO/SAML, while self-hosting is described as keeping data inside the customer’s network. | Stated safeguards include TLS 1.2 or higher, AES-256-or-comparable encryption at rest, MFA for production access, least-privilege roles, tenant isolation, vulnerability scanning, penetration testing, monitoring, backups and incident response. |
| Self-hosting | Self-hosted deployments keep analytics data on the customer’s infrastructure. | GainTrace is offered as multi-tenant or single-tenant SaaS, while fully self-hosted VPC deployment is reserved for custom enterprise plans. |
AccountLens plans
- Self-hostedFree
- StarterFree
- Growth$99 a month
- Scale$249 a month
GainTrace plans
- FreeFree
- GainTrace$82 a month
- Enterprise$1,500 a month
Pick AccountLens if…
AccountLens suits B2B Customer Success teams tracking account health and feature adoption. Its account-level analytics may also serve product teams, while self-hosting is an option for teams keeping analytics on their own infrastructure.
Pick GainTrace if…
It suits B2B SaaS customer success teams that want account health scoring, risk alerts and workflows. The free plan may fit teams tracking up to 25 companies; larger company bands have different paid-plan limits.