8x8 Contact Center
6.6#3 in agent assist softwareAndroidiOSWebAPI
Visit8x8 Contact Center vs Uniphore U-Assist
Uniphore U-Assist
5.4#13 in agent assist softwareWeb
VisitWhat both publish
| Fact | 8x8 Contact Center | Uniphore U-Assist |
|---|---|---|
| Deployment | 8x8 says its hardened communications platform migration strategy supports deployments in days with minimal disruption. | Uniphore says deployment timelines vary, but most customers are live within a few weeks with implementation specialists assisting with configuration, integration, and testing. |
| Founded | 1987 | 2008 |
| Headquarters | Campbell, California, United States | Palo Alto, California, USA |
| Integrations | Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM. | The product page says it integrates with leading CCaaS platforms, CRM systems, and third-party tools; the brochure also describes connections to CRM and backend systems. |
| Purpose | 8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform. | Real-Time Guidance Agent equips contact center agents with in-the-moment guidance, contextual knowledge, and automated after-call work. |
| Support | 8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources. | Uniphore provides a customer Support Portal and lists Americas technical support by phone at +1 866 4741429 and by email. |
8x8 Contact Center plans
- 8x8 Contact CenterPriced on request
Uniphore U-Assist plans
- Real-Time Guidance AgentPriced on request
Pick 8x8 Contact Center if…
It suits organizations seeking a contact center platform with voice and digital channels, AI features, workforce tools, and CRM connections. Teams should confirm pricing with sales because the plan is custom.
Pick Uniphore U-Assist if…
It is intended for contact center operations seeking agent guidance, contextual knowledge, and automated after-call work. Managers may find the live dashboard, alerts, and coaching insights relevant.