8x8 Contact Center
6.6#3 in agent assist softwareAndroidiOSWebAPI
Visit8x8 Contact Center vs QueuePilot
QueuePilot
5.4#18 in customer service workforce management softwareWeb
VisitWhat both publish
| Fact | 8x8 Contact Center | QueuePilot |
|---|---|---|
| Compliance | The product page displays compliance marks for HIPAA, ISO 27001, FISMA, GDPR, PCI DSS, and SOC 2 Type II. | QueuePilot lists SOC 2 Type II audit as in progress, HIPAA BAA availability for Enterprise, and GDPR and CCPA compliance. |
| Pricing | 8x8 describes Contact Center pricing as a custom plan and directs prospective customers to request a quote or chat with sales. | Early-access pricing is scoped after the team understands the customer’s size, integration needs, data history, security review, and target workflows. |
| Security | 8x8 describes role-based access with SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. | The trust page says customer data is tenant-isolated, encrypted at rest with AES-256 and in transit with TLS 1.3, and stored on SOC 2 Type II compliant infrastructure. |
| Support | 8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources. | The trust page lists email support, in-app chat for Pro and Enterprise, same-business-day response for Pro, and four-hour response for Enterprise. |
8x8 Contact Center plans
- 8x8 Contact CenterPriced on request
QueuePilot plans
- StarterPriced on request
- ProPriced on request
- EnterprisePriced on request
Pick 8x8 Contact Center if…
It suits organizations seeking a contact center platform with voice and digital channels, AI features, workforce tools, and CRM connections. Teams should confirm pricing with sales because the plan is custom.
Pick QueuePilot if…
It is aimed at workforce management analysts, supervisors, operations managers, and contact-center leaders who need staffing forecasts and intraday guidance. Teams using NICE CXone can connect through its listed first-class integration.